Job Description

Join STERIS in its vision to see the world free from

Infection and Contamination as a

Account Manager

I. ROLE/RESPONSIBILITIES:

Technical Knowledge & Application

,,X Understands product features and how they apply to given customer requirements and needs.
,,X Evaluate non-routine complaints from customers, follow through to determine source of complaint, and take appropriate action to ensure that problems are corrected and do not recur.
,,X Utilizes sound analytical skills.

Achieving Financial Objectives

,,X Achieve assigned monthly, quarterly, and yearly sales quota for assigned sales territory through sales of the STERIS product lines.

Territory Management

,,X Manages time, car and air travel, and sales activities to maximize effectiveness.
,,X Identifies top Life Sciences institutions including, but not limited to, Pharmaceutical, Biotech and Research accounts to focus activities.
,,X Maintains sound customer relations through timely responses to customer inquiries via accurate and timely communication.

Communication & Cross-functional Relationships

,,X Effectively communicates, via verbal and written methods, with customer and internal cross-functional teams.
,,X Responsible for timely and accurate reporting of weekly and monthly reports to sales and marketing as requested.
,,X Develops and maintains sound business relations with internal cross-functional teams such as Customer Service, Marketing, Technical, and Field Service.

Lead Generation

,,X Responsible for promotion of STERIS products in an effort to generate leads for future business.
,,X Responsible to effectively communicate leads for other territories with appropriate Account Manager/Sales Manager.

Selling Skills

,,X Capable of developing a customer relationship, understanding customer needs, effectively communicating a solution, preparing a quotation, closing the business, and following through to customer acceptance and satisfaction.

EXPERIENCE:

Qualified candidate will have four year college degree with preferred emphasis in Microbiology, Chemistry or Engineering.

SKILLS/COMPETENCIES:


Customer Focus

,,X Establishes and maintains effective relationships with customers
,,X Gains customer trust and respect
,,X Addresses customer needs, providing innovative solutions to meet their application
,,X Develops multi-level relationships to address customer opportunities
,,X Follows through to resolve customer issues on a timely basis


Ethics/Integrity

,,X Adheres to effective set of core values and beliefs, during good and bad times
,,X Practices what he/she preaches; “walks the talk”
,,X Viewed as direct and truthful
,,X Represents company in a professional manner
,,X Doesn’t misrepresent him/herself for personal gain


Results Oriented

,,X Effectively works independently
,,X Demonstrates a high sense of urgency
,,X Perseveres through difficult times
,,X Takes accountability for individual performance and results
,,X Goal oriented -- Pursues everything with energy, drive and a need to finish


Communication

,,X Effective written communication skill (concise and addresses target audience)
,,X Maintains open and consistent communication throughout the organization
,,X Works effectively cross-functionally
,,X Commands attention and can manage group process throughout the presentation
,,X Approachable style


Negotiating

,,X Ensures final resolution for both parties to have a beneficial solution
,,X Can negotiate skillfully in tough situations with both internal and external groups
,,X Uses innovative and creative approaches to ensure customer resolution
,,X Maintains composure in difficult situations
,,X Effectively deals with ambiguity


Territory Management

,,X Uses his/her time effectively and efficiently and ensures all deadlines are met
,,X Concentrates his/her efforts on the more important priorities segmenting accounts based on potential opportunities
,,X Appropriately balances sales and administrative activities
,,X Can quickly sense what will help or hinder accomplishing a goal, eliminating roadblocks and creating focus
,,X Addresses geographic considerations to maximize time and impact


Business Acumen

,,X Stays current in the industry through networking, meetings and reading
,,X Manages own territory as a franchise
,,X Keeps current on customer (budgets, decision makers, trends) to influence their buying needs
,,X Knows the product and technical aspects to apply proper solution
,,X Knows the competition and keeps current with trends and information affecting his/her business


Technical Skills

,,X Knows and understands our product and customer needs
,,X Keeps current on industry, company, product and technical knowledge and application
,,X Keeps current with competition’s strategies, product and pricing
,,X Takes ownership and responsibility for their own learning – constantly in the pursuit of knowledge
,,X Keeps management up-to-date on local trends and issues that affect our industry


Change Agility

,,X Can effectively cope with and embrace change
,,X Open to new challenges, ideas and demands
,,X Can positively handle risk and uncertainty
,,X Develops business relationships easily with internal and external customers in an ever changing, fast paced environment
,,X Buys in and supports company vision and objectives


Teamwork

,,X Utilizes resources to maximize time and resolve customer issues
,,X Willing to share ideas and successes with others
,,X Effectively works cross-functionally to support the needs of the business
,,X Creates partnerships, pitching in and helping others
,,X Takes ownership for individual and team performance


Decision Making

,,X Makes quality decisions based on a mixture of analysis, wisdom, experience and judgment
,,X Objectively analyses situation providing alternative solutions/applications
,,X Can hammer out tough agreements and settle disputes equitability
,,X Understands the diverse businesses, grasping the essence and structure of the business to resolve issues
,,X Steps up to conflicts, seeing them as opportunities and reads the situation quickly


Listening

,,X Actively listens, identifying customer needs
,,X Takes notes, asking questions and restates for clarification
,,X Asks probing questions, drilling down to identify core issues
,,X Can empathize and relate to the situation
,,X Effectively reads the cues, identifying the true motivation and/or underlining issues of the customer

STERIS is a $1B+, publicly traded (NYSE) organization of over 5000 employees and is dedicated to providing innovative infection prevention, decontamination, and health science technologies, products and services. STERIS Corporation is an equal opportunity/affirmative action employer.