Job Description
IMAGINiT Technologies, a RAND Worldwide Company, is a globally diversified engineering group and the world’s largest independent provider of enterprise solutions to the engineering industry. IMAGINiT was formed from a number of smaller companies that represented the best in the industry. Having 20+ years experience in the engineering and design community these companies have developed strong customer relationships. Now as IMAGINiT, part of a worldwide corporation, all our locations are supported by a vast pool of engineering resources that are focused on developing real life business solutions for their local clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Team Lead – Telesales Specialist will act as the call center expert while supervising and assisting their direct reports to meet organizational objectives. Duties will include but will not be limited to:
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Leading, coaching and managing direct reports
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Training new and existing direct reports
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Scheduling and tracking employee absences, shifts, etc.
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Partnering with training coordinators to drive business performance
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Quoting subscription renewal contracts to clients
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Contacting clients through phone and e-mail to drive the subscription renewal process
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Research and resolve discrepancies with client’s invoices or other accounting related issues, such as collecting Managing the client experience by updating client information and resolving client issues.
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Maintaining and updating client contact information
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Processing orders for subscription contract renewals
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Tracking contract renewal rates and compiling reports for management as required.
REQUIREMENTS
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Two (2) year degree or 3-5 years of experience.
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2+ years of team lead/supervisor experience in a telesales role
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Prior experience building and leading an effective team
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Ability to effectively and efficiently train direct reports
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Strong Microsoft Office and Microsoft Excel skills
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Excellent verbal and written communication skills
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Excellent conflict resolution skills
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Excellent time management and organizational skills
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Excellent attention to detail
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Ability to meet deadlines and operate under pressure
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Ability to work cooperatively with others and communicate effectively
In addition to a competitive base salary, this position also offers performance-based bonuses, full medical, dental and vision coverage as well as paid time off and a 401k program w/ company match.