My Cart is empty | View cart
User login form

Job Seeker Registration  | 

Results

Agency Support Representative

Location: Richfield, OH
Salary: Salary not Determined
Job Type: Full-Time
Shift: 10:00 am- 7:00 pm M-F
Travel: 0%
Date Posted: Nov 4 2009

Job Description

Where Drive Meets Opportunity!

Add your vision and drive to Agency Flex and make a direct impact on the growth of National Interstate!

The enthusiastic Agency Support Representative will provide excellent customer service to prospective and existing policyholders of a specialty insurance agency by handling the following:

• Take incoming customer service phone calls, requests, and maintain change requests
• Follow up with customers who have not sent required information
• Follow up on renewals pending
• Follow up with customer service on endorsements
• Identify opportunities to up-sell and cross-sell existing customers
• Generate quotes on behalf of agents
• Maintain customer files in Agency Management System
• Open incoming mail
• Assist with direct mailers and newsletters
• Maintain supply of all forms, form letters and office supplies
• Other duties as assigned

Qualifications we are looking for:

• High school graduate, GED or equivalent.
• Ohio Property & Casualty Insurance license required.
• Previous related experience required.
• Must be able to work from 9:00am to 6:00pm or 10:00am to 7:00pm.
• Bilingual is a plus.
• Knowledge of Boats and RV’s is a plus.
• Ability to read, analyze, and interpret insurance contracts, professional journals, technical procedures or governmental regulations.
• Ability to write routine reports and business correspondence.
• Ability to effectively present information and respond to questions from customers and management.
• Good telephone skills are required.
• PC skills, including word processing, spreadsheets and database utilization.
• Ability to apply common sense understanding to carry out simple one-to two-step instructions.
• Ability to deal with standardized situations.

Further information about us:

National Interstate Insurance Company (Nasdaq: NATL)
We’re a leading specialty property and casualty insurance company. We’ve been providing innovative and customized insurance products and services to specialty markets since 1989. We’ve prospered thanks to the vision and dedication of our employees. We're an established, dynamic, continuously growing, employee-conscious company, seeking candidates with that same enthusiasm, professionalism and passion!

Our success is backed up by recognition from some of the area’s and nation’s top organizations. We’re proud to be recipients of the NEO Success Award, recognizing the region’s most successful companies. A.M. Best, the leading industry indicator of financial strength, rated us ‘A’ (excellent), financial size (VIII).

Our corporate headquarters is located on a beautiful campus in Richfield, OH, just off of I-77, I-271 and the Turnpike, right between Cleveland and Akron. But our convenient location is only one of the many benefits we have to offer. Some of the other great benefits Full-time employees enjoy:
• Comprehensive health, dental, and vision insurance
• Short-Term and Long-Term Disability insurance
• Life and AD&D insurance
• 401(k) retirement plan
• Profit Sharing Contribution program
• Goalsharing Bonus program (or Commission program if a sales position)
• Tuition Sharing and Reimbursement program
• Paid Time Off & Holidays
• Employee Assistance program
• Employee Referral Bonus program
• On-site fitness center
• Lunch program
• And more!




Equal Opportunity Employer
Drug Free Workplace


www.NATL.com/careers
Give Your Career The Direction It Needs!

Company Profile

About Us


Since our inception in 1989 we have prospered thanks to the vision and dedication of our employees. We’re an established, continuously growing, employee-conscious company, seeking candidates with that same enthusiasm, professionalism and passion!

 

Company Profile

National Interstate (Nasdaq: NATL) is an outstanding provider of innovative and customized insurance products and services to specialty markets. We deliver these products in a cost effective manner and at a level of excellence that fosters the continued loyalty of our customers. To accomplish these objectives, we employ a team of professionals who command the technical aspects of our business and share a common passion to consistently deliver superior customer service.

 

National Interstate is rated A (excellent), financial size (VII) by A.M. Best. With annual growth of 20+% and consistent profitability we continue to meet and exceed our goals. We have offices across the country, including the corporate headquarters in Richfield, Ohio.

 

Join Our Team


What makes National Interstate special?

We have a talented workforce committed to superior underwriting principles and exemplary claims and customer service. Our employees uphold the Company's values while maintaining a friendly, productive work place. Our people count, and National Interstate makes every effort to provide a fair, pleasant, well-equipped work environment for our employees. We are truly a team, and that can make all the difference.

 

We are proud to be recipients of the Weatherhead 100, recognizing the 100 fastest growing companies in Northeast Ohio, and have the distinction of also receiving the Centurion Weatherhead 100 Award as one of the fastest growing large companies for the fifth year running.  We are also recepients of the NEO Success Award, recognizing the region’s most successful companies.  And we are multiple past recipients of the Employers Resource Council’s Northcoast 99 Award as one of the 99 great workplaces for top talent in Northeast Ohio. 

 

Benefits


Our beautiful corporate headquarters is in Richfield, OH & conveniently located just off I-77 and I-271 and the Turnpike.

Some of the other great benefits we offer our Full-time employees:

  • Competitive salaries
  • Comprehensive benefits: Health, Dental, Vision, Disability, Prescription, Life Insurance
  • 401K retirement plan
  • Profit sharing
  • Goalsharing Bonus (or Commission if a sales position)
  • Tuition Reimbursement
  • Paid Time Off & Holidays
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Onsite Fitness center
  • Lunch program
  • Rewarding advancement opportunities for hardworking people
  • Dynamic, exciting, growing, professional & friendly work environment

Please visit our website at: www.NATL.com/careers

Insurance Can Be Exciting!

EOE

Drug-Free workplace

 

Find more Engineer jobs in Northeast Ohio.

Map ©2009 TeleAtlas Image US Geographical Survey © Europa Technologies © Google Earth™
CareerBoard is part of the Aspire Media Group