Job Description

This Customer Service Representative (teller) Floater position is full-time, 40 hrs, Mon–Sat. Cuyahoga, Lake, and Geauga counties. Processes banking transactions (cash and non-cash). Provides excellent customer service and cross-sells bank products. Will float between various offices within the Lakeshore East District.

A Huntington Bank Customer Service Representative Floater position provides “Simply the Best” customer service at all times. The associate in this position:

• Must have a reliable means of transportation to work at various offices in Cuyahoga, Lake, and Geauga counties.
• Personalizes each customer interaction while accurately processing banking transactions.
• Demonstrates excellent customer service by providing other general banking services, answering questions, and cross-selling Bank products and services, including referring customers to the sales team or other appropriate areas of the Bank.
• Meets and/or exceeds sales referral goals by understanding the customers' financial needs.
• Protects Huntington's assets by understanding and following policies and procedures, including balancing daily.
• Maintains customer confidentiality at all times.

• High school diploma or GED is required
• Minimum of 6 months customer service
• Minimum of 6 months cash handling
• Minimum of 6 months sales experience
• Must receive a qualifying score on assessment measuring attention to detail, customer focus, ability to learn and apply procedures, sales focus, and cash handling/ balancing

• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Must be available to work the required schedule of the banking office to include Saturdays
• Previous Customer Service Representative (Teller) experience is preferred
• Strong organizational skills with attention to detail
• Ability to multi-task
• Experience using computers

Company Profile

We are a bank invested in people. For more than 140 years, we’ve focused on meeting our customers’ financial needs with simply the best service. How? With a team of people like you. Individuals who – for as different as they are – share a few incredibly important things: honesty, passion, and a real commitment to people.

Headquartered in Columbus, Ohio, Huntington holds assets that total more than $50 billion. With more than 600 regional banking offices, 1,400 ATMs, and a technologically advanced telephone bank, we provide innovative retail and commercial financial products and services to customers in Indiana, Kentucky, Michigan, Ohio, Pennsylvania, and West Virginia.

So when it comes to growing our team, we don’t do it like just any bank would. We do it differently.

We do it the Huntington way!

Our Business Model

We like to think of ourselves as a local bank with national resources. We are a bank that is not so large that associates and customers feel lost, yet not so small they don’t have access to resources they need. We like to think it’s just one of the things that makes us distinctive.

Because we are A Local Bank.

We really get to know our customers and their families because we live in the communities we serve. We understand their hopes and dreams. And because they know us, they trust us to help them make the financial decisions that best meet their needs.

Because we have National Resources.

Behind each local office is a team of national resources that provide dependable support, reliable information and offer competitive products. Our footprint spans across several states and includes hundreds of banking offices and over 1,400 ATM locations throughout the Midwest.

We think it’s the best of both worlds!

Awards and Industry Recognition

• Greenwich Excellence Award for Overall Customer Satisfaction, National

   

• Greenwich Excellence Award for Branch Services, National

   

• Greenwich Excellence Award for Cash Management Services, National

   

• Greenwich Excellence Award for Online Services, National

   

• Greenwich Excellence Award for Cash Management Services, Regional

   

• Number One SBA Lender in Ohio and West Virginia

   

• Ranked #5 of All U.S. Banks for Retail Home Page Performance, Keynote Systems, Inc.

   

• Ranked #5 of All U.S. Financial Institutions in Treatment of Online Customers, The Customer Respect Group

   

  Our BENEFITS

   

   

   

  Huntington associate benefits meet a range of individual and family needs, including relaxation, financial protection and increasing security, both during your career and for retirement. Our comprehensive and versatile program is competitive with peer employers in our industry.

   

   

  The ways we reward commitment, dedication and achievement are both tangible and intangible. Even though employee benefits make up a significant part of our associates’ total compensation, dollars are only one measure of the quality of a benefits program. It’s our policy to provide a variety of benefit plans which together help to attract and retain the kind of career associates who contribute to our continuing growth, success and profitability.

   

   

  Time Off Benefits

   

   

   

  Huntington has a flexible time off benefits program that allows our associates to better manage their time away from home for reasons that are important to them.

   

   

  Health Related Benefits

   

   

   

  Huntington offers programs including Health Care, Spending Accounts, Life Insurance, Accidental Death and Dismemberment, as well as Short-Term and Long-Term Disability.

   

   

  Other Benefits

   

   

   

  Huntington offers an Investment and Tax Savings Plan, Retirement Planning and Tuition Reimbursement.

   

   

  DIVERSITY

   

   

   

  Equal Employment Opportunity

   

   

   

  Huntington is committed to the principles of equal employment opportunity, Huntington will evaluate all applicants and associates on the basis of job qualification – not race, color, religion, gender, sexual orientation, national origin, age, disability that does not prevent applicants and associates from performing the essential functions of the job, veteran status, citizenship or any other characteristic covered by federal, state, or local law.

   

   

  We also ensure that equal employment opportunity takes place in all employment practices.

   

   

  To learn more about our company, visit our Corporate site at http://www.huntington.com.

   

   

  To apply for a position, visit our Careers site at http://huntington.com/careers.